Return policy
Our policy lasts 14 days from the date the item is received at the delivery address provided when placing the order. If more than 14 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
Returns of certain types of goods are not permitted. Perishable items, such as food, flowers, newspapers, or magazines, cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items that are not returnable:
- Gift cards
- Downloadable software
- Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted:
- Any item that is not in its original condition, is damaged or is missing parts for a reason not due to an error on our part.
Refunds
Once we receive and inspect your return, we will send you an email to let you know that we have received the returned item. We will also inform you whether your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Delayed or missing refunds
If you have not yet received a refund, first double-check your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Next, contact your bank. The posting of a refund is often preceded by a processing delay.
If you have completed all these steps and still have not received your refund, please contact us at the following address: contact@hairmosa.fr
Sale items or items on promotion
Only items at full price are refundable. Unfortunately, sale or promotional items are not.
Exchanges
We only replace items that were originally faulty or damaged. If you need to replace yours with the same item, please email us at contact@hairmosa.fr and, upon our confirmation, send your item to: 11 rue Jules Lemaitre, Orléans, Loiret, 45000, France.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order sent to them with the intention of giving it to you later, we will send the refund to them and they will therefore know that you returned their gift.
Shipping
To return your product, you must send it to the following postal address: 11 rue Jules Lemaitre, Orléans, Loiret, 45000, France.
You are responsible for the return shipping costs. These costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, we recommend using a trackable shipping service or insuring your shipment. We cannot guarantee that we will receive the returned item.