What are the shipping times for your products?

We take 1 to 2 days to process your order and then 3 to 10 days to deliver it to you.

Do you ship worldwide?

We deliver to Metropolitan France and all overseas territories, the United Kingdom, within the European Union and to certain countries on the African continent.

Where do we ship your product from?

Our offices and warehouse are located in Orléans, France.

Do you provide product tracking/monitoring information?

Yes, please wait 3 days after placing your order, or if you haven't received anything, please contact us via email at contact@hairmosa.fr

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us a picture of the damaged item to contact@hairmosa.fr and we will send you a replacement as soon as possible.

Where are you located?

We are located in Orléans, France.

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online orders. If you still wish to receive a refund, we can certainly process the payment, provided the request is made within 14 days of the order date.