FAQ

What are the shipping times for your products?

We take 1-2 days to process your order and then 3-14 days to deliver it to you.

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our offices are located in Orléans, France. Our international warehouse is located in China.

Do you provide product tracking/tracing information?

Yes, wait 3 days after your order and ask us via email at hairmosaluxury@gmail.com

Some items are missing from my order, what's happening?

Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: hairmosaluxury@gmail.com and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Orleans, France.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can however track your order and see where it is at any time. If you still feel you need assistance tracking your package or would like to inquire about it, please contact us by email at: hairmosaluxury@gmail.com 

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided that the claim is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, click here.